Last Updated: May 15, 2024
At Spark Finance Show, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds are provided for purchases made through our website.
We encourage you to carefully review this policy before making a purchase. By purchasing any product or service from us, you agree to be bound by this Refund Policy.
Due to the nature of digital products, all sales of e-books, financial guides, and other downloadable content are generally final and non-refundable once the download has been initiated or the content has been accessed.
However, if you experience technical issues that prevent you from accessing your purchased digital product, please contact our customer support team within 7 days of purchase, and we will work to resolve the issue or provide a replacement.
For online courses, we offer a 14-day money-back guarantee from the date of purchase if you are not satisfied with the course content. To be eligible for a refund:
Once we receive your refund request, our team will review it and process the refund if the conditions are met. Please note that we reserve the right to deny refund requests that we determine are not made in good faith.
For monthly subscription services, you may cancel your subscription at any time. Refunds for the current billing period are not provided, but your subscription will remain active until the end of the current billing cycle.
For annual subscription services, we offer a prorated refund if you cancel within the first 30 days of your subscription. After 30 days, no refunds will be issued for the remaining portion of the annual subscription.
Premium memberships come with a 30-day satisfaction guarantee. If you are not satisfied with your premium membership within the first 30 days, you can request a full refund. After 30 days, memberships are non-refundable.
Refunds for live webinars are available up to 7 days before the scheduled event. After this time, no refunds will be issued, but you may transfer your registration to another person or receive a credit for a future webinar.
Purchases of recorded webinars follow the same policy as digital products (see Section 2.1).
For in-person events, the following refund schedule applies:
In the event of unforeseen circumstances that prevent us from holding an in-person event, you will be offered either a full refund or credit toward a future event.
For one-on-one consulting services, the following refund policy applies:
If you are not satisfied with a consulting session after it has occurred, please contact us within 7 days to discuss your concerns. We value your feedback and may offer a partial refund or a follow-up session at no additional cost depending on the circumstances.
To request a refund, please follow these steps:
We aim to respond to all refund requests within 3 business days. Once approved, refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Once a refund is approved, processing times are as follows:
Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your financial institution or payment provider.
The following situations are exempt from our standard refund policy:
We reserve the right to modify these exceptions or make exceptions on a case-by-case basis at our sole discretion.
We reserve the right to modify this Refund Policy at any time. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
The refund policy that was in effect at the time of your purchase will apply to your transaction.
If you have any questions about our Refund Policy, please contact us:
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding holidays.